Question 1

How does DoorDash work?

Accepted Answer

DoorDash connects you with the best nearby restaurants. Use the DoorDash website or app to browse eligible restaurants. Order and securely pay online and your food is on the way! You can even track your delivery right to your door. Getting your favorite foods delivered is that easy.

Question 2

Can I schedule a delivery in advance?

Accepted Answer

Yes. Before clicking Place Order, simply select Scheduled and you can select the date and time you wish to have your meal delivered. After selecting the date and time you want, click Place Order and we'll handle the rest.

Question 3

How fast will I get my food?

Accepted Answer

How fast you'll get your food depends on a number of things. How far is the restaurant? How bad is traffic? Is it snowing out? The average time is approximately 40 minutes but it could be more or less. Either way, you can track where your driver is on the DoorDash website or app.

Question 4

What is a group order and how can I create one?

Accepted Answer

A group order allows multiple people to add items into an order at the same time. Once a group order is created through a DoorDash Account, the rest of the group doesn't need to have a DoorDash Account to use the group order link. Even better, you can pre-order up to four days in advance, which makes it great for events and meetings. Follow these steps to create a group order:

  •  Log into your DoorDash account.

  •  Choose your restaurant.

  •  In the upper right-hand corner, click Create a group order.

  •  Send the group order link to others.

  •  When everyone is done adding their items into the cart, you can close the group order and complete checkout.

Question 5

What is DashPass?

Accepted Answer

DashPass is a subscription service that provides free deliveries (no delivery fee) on orders from eligible restaurants. Service fees and minimum subtotal may apply. Check your DoorDash app for more details and to sign up (available only in certain areas).

Joe's Crab Shack